01223 262728
sales@briarsecurity.co.uk

Customer Questionnaire

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Services
Maintenance
Testimonials
Contact Us

Customer Satisfaction Questionnaire

1. The Security Installation

a. Our understanding of your needs during the survey:

Very poor Poor Acceptable Good Excellent

Comments

b. The Specification and Contract documents for your installation were clear and fair:

Very poor Poor Acceptable Good Excellent

Comments

c. At what level do you consider was the overall standard of our workmanship and wiring:

Very poor Poor Acceptable Good Excellent

Comments

d. How would you describe the simplicity of operation of the system:

Very poor Poor Acceptable Good Excellent

Comments

e. How would you describe the training given in the use of the system when handed over to you:

Very poor Poor Acceptable Good Excellent

Comments

f. How would you rate the value for money of the system:

Very poor Poor Acceptable Good Excellent

Comments

g. On the occasions when you have contacted the office, were your enquiries dealt with courteously and efficiently:

Yes No

Comments

h. Do you think you will recommend us to others:

Yes No

Comments

2. Our Engineering Staff

i. How would you rate our engineers in terms of courtesy, helpfulness and general manners:

Very poor Poor Acceptable Good Excellent

Comments

j. How did you rate our engineers’ knowledge and familiarity with the equipment:

Very poor Poor Acceptable Good Excellent

Comments

k. Did the engineers carry and show their ID card, if requested:

Yes No Did not request

Comments

l. Did the engineers arrive within the agreed time:

Yes No

Comments

m. Did our engineers leave your premises clean and tidy:

Very poor Poor Acceptable Good Excellent

Comments

3. Further Comments

Please give any additional information you feel relevant with regard to the levels of satisfaction you received:

Customer or Company Name

Contact Name (If different)

Postcode

Installation Date (If known)

Your Email

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Briar Security Systems Ltd, Nixon’s Hall, 1 Chapel Road, Great Eversden, Cambridge CB23 1HP
Telephone: +44 (0)1223 262728 | Email: admin@briarsecurity.co.uk
Registered in England No.4181957 | VAT Reg No 385 9068 05